Jul 16

Logitech Customer Support

A couple of blogposts ago I talked about how I was going to try and get my MX Revolution mouse replaced because the left mouse button gave fake double clicks. I decided to contact Logitech myself as I’ve read on several forums that’s the way to go.

So first I gave Customer support a go, turns out I was contacting the USA support so they kindly transferred my case to the EU counterpart. After giving them some standard information (serial number, receit photo, …) they decided to send me a Logitech Performance Mouse MX free of charge! That’s just incredible if you ask me, after just little over a week I’ll have a brand new mouse.

Rule of thumb: When Logitech hardware breaks or malfunctions, contact Logitech directly, skip your reseller/retailer/store. You’ll be better off!

I should be getting my new mouse on Monday, will probably open up the MX Revolution and see what’s up with it as it doesn’t matter if I break it :). This kind of support is something every company should aim for, as Logitech has earned themselves another happy customer who will be glad to buy from them again in the future.

Jul 07

Logitech MX Revolution Double Clicks

I bought a Logitech MX Revolution in September 2008 in an electronics store called Fnac. It worked perfectly fine until around 2 months ago. Suddenly I got a lot of “fake” double clicks with it, which is proving to be extremely annoying. I got 2 years of warranty so I took it back to the store where they tested the mouse to see the issue. Guess what, it did not happen when they tried it so they couldn’t accept it for a refund or an exchange.. Back at home I already had uninstalled Setpoint, so I reinstall it and test it again. It occurs but less frequently than before however after a week or so the number of double clicks is starting to rise again.

I’ve googled the issue and it seems most likely to be a hardware problem with the microswitch or plastic part underneath the left button. I already bought an MX Performance Mouse off Dell so I’d just want to get a refund in the Fnac and get rid of this faulty mouse once and for all, however it seems I cannot prove the good folks over at the after-sale service the double clicks happen. Honestly, I have no idea what I can do now. Though I haven’t tested it on another computer yet I don’t doubt it wouldn’t happen there because if it’s not hardware, I have no idea what software could be the cause.

If the problem persists, which is probably going to be the case, I’m just going to try again and return it in August, hoping the double clicks will happen at the store as well. If they don’t… ah well, 50 euros thrown away, it sucks but what can you do about it? If they don’t take it back and the clicks remain, I might just open up the mouse myself and try to fix the problem, no harm done when I break it since I’ve got its successor waiting to be used.

If you came to this page because you have/had the same problem, please post about it in the comments.

Update: Due to annoying spam comments, I’ve disabled them for this post.